Legal
Shipping & Delivery Policy
This page explains how delivery and pickup work for purchases from Ironwood Home.
1. Delivery Arrangements
Delivery options, service areas, scheduling, and any delivery charges depend on the item and your location, and are confirmed with you at the time of purchase. We serve Salt Lake City and the surrounding area; contact us to confirm delivery availability for your address.
2. Scheduling
Once your order is ready, we will contact you to arrange a delivery date. If you need to change a scheduled delivery, please tell us as early as possible so we can reschedule.
3. Preparing for Delivery
- Measure doorways, hallways, stairwells, and elevators in advance to confirm the piece will fit — we are glad to help you check measurements before purchase;
- Clear the delivery path and the space where the furniture will be placed;
- Secure pets and protect floors where appropriate;
- An adult must be present to receive the delivery.
If a delivery cannot be completed because access is not possible or no one is available at the agreed time, additional delivery charges may apply to reattempt it.
4. Inspection at Delivery
Please inspect your furniture when it arrives. Note any damage with the delivery team before they leave, and contact us promptly with photographs so we can resolve it under our Return & Refund Policy and any applicable warranty.
5. Customer Pickup
Pickup can be arranged by appointment. Please contact us in advance so your order is ready, bring suitable padding and tie-downs, and bring help for heavy items. Once a picked-up item leaves our premises, transportation is at the customer's risk.
6. Delays
Estimated availability dates for ordered items are estimates provided in good faith. Manufacturing and freight delays can occur, and we will keep you informed of any significant change to your order's timeline.
7. Contact
Phone: 385-216-4739
Email: info@ironwoodhomellc.com
Last updated: September 11, 2026